1. What is your email address if I have a question regarding my order?
customerservice@psnob.com
2. How do I order a psnob handbag?
https://www.psnob.com/shop
3. How do I log in if I’ve forgotten my account username or password?
In the section “your account”, click on “I have forgotten my password”. For the security of your account, a new password will be generated and sent to the e-mail address you enter below. You may change this password by logging into your account.
4. How do I make changes or cancel my psnob.com account?
You may edit your account information at any time by logging in and clicking on “modify your account”. To close your psnob.com account, please contact customerservice@psnob.com.
5. How long does it take to receive my order?
Please allow three to seven business days for delivery. If your item is no longer in stock it will be back ordered. Please allow at least six weeks for back orders to be shipped.
6. Why does it take six weeks for backorders?
Each psnob handbag is custom order and individually sewn, therefore a grace period must be allotted for such orders.
7. Where does psnob deliver to?
Psnob only delivers within the United States, accept Puerto Rico, Guam, and other U.S. territories and possessions outside North America. Also, Psnob will not process any order where a P.O. Box or APO/FPO address is given as the delivery address.
8. How do I track delivery of my order?
Go to UPS.com and enter your UPS tracking number for delivery status.
9. What if the handbag I wanted to buy has already been sold, can I order the same bag?
A psnob “Prima” (one of a kind) handbag is not duplicated. However, you can order an “Imprimatur” (limited edition print). If there is a particular design you would like, you may request to have your own unique psnob handbag designed by clicking on psnob “Ultima”. An Ultima handbag is a custom order. Please allow six to eight weeks for delivery.
10. What forms of payment are accepted?
You may use your Visa, MasterCard, American Express or Discover. We also accept personal and business checks. Please note our check policy: All orders will be shipped once the check has been cleared. Please allow a minimum of five (5) business days for delivery. For backorders, please allow six to eight weeks for delivery.
11. How do I know my psnob accessory is authentic?
Once purchased, every psnob hand painted handbag comes with a “Certificate of Authenticity” in order for the buyer to have credentials of their investment.
12. Does my psnob item carry a guarantee?
A psnob item is a work of art It is also an investment. It is important that
you become very familiar with psnob’s care instructions to ensure your
psnob item will remain in excellent condition.
13. How can I best care for my psnob item?
Once purchased, every psnob item comes with care instructions which state important information that is essential to the care of your psnob accessory.
14. What if my psnob item becomes worn or damaged?
psnob stands behind its merchandise. We are more than happy to handle repairs (free of charge) which result from a manufacturing defect i.e. hardware. These repairs should be directed to psnob customer service. Psnob will replace any damaged replaceable hardware. However, original artwork cannot be re-created or replaced. It is very important that you become familiar with the care instructions in order for your psnob accessory to remain in excellent condition.
15. How do I do a return?
All products must be unused and undamaged, in original boxes (whenever possible), and with all accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy. You can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product. You will be refunded the shipping cost only if the return is a result of a manufacturer error or a shipping error on our part. For assistance with returns, please contact customerservice@psnob.com
*16. Are psnob handbags made in the USA?
Yes. psnob handbags and apparel are made in the United States.